Welcome to OpenWide AI ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website openwideai.com.au, products, and services.
By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
Use of Our Website and Services
You agree to use our website and services only for lawful purposes and in accordance with these Terms. You are responsible for ensuring that your use complies with all applicable laws and regulations in Australia, including those governing the dental and healthcare marketing industry.
You must not:
- Attempt to gain unauthorised access to our systems or networks
- Use our content or materials for commercial purposes without written permission
- Upload or transmit viruses, spam, or malicious code
- Use our services in any way that violates the Australian Privacy Act 1988 or the Australian Privacy Principles
Our Services
OpenWide AI provides AI-powered marketing services to dental practices across Australia and New Zealand. Our services may include but are not limited to lead generation, automated marketing workflows, content creation, and digital advertising management.
All services are delivered subject to a separate Client Service Agreement entered into between OpenWide AI and each client. In the event of any conflict between these Terms and a Client Service Agreement, the Client Service Agreement shall prevail.
AI-Generated Content and Results Disclaimer
Our services utilise artificial intelligence tools to assist in the delivery of marketing outcomes. By engaging our services, you acknowledge and agree that:
- AI-generated content may require review and approval before publication
- We cannot guarantee specific results, including but not limited to a set number of new patient enquiries, bookings, or revenue outcomes
- Marketing results are influenced by factors outside our control, including market conditions, your practice's location, competition, and the quality of your service offering
- You are responsible for ensuring all published content complies with AHPRA advertising guidelines and the Australian Consumer Law
Accounts and Engagements
When you engage our services or create an account, you agree to provide accurate, complete, and up-to-date information about your practice and business. You are responsible for maintaining the confidentiality of any account credentials provided to you.
We reserve the right to refuse or cancel any engagement at any time for reasons including suspected fraud, misrepresentation, or incompatibility with our service model.
Payment
All payments must be made in accordance with the terms outlined in your Client Service Agreement. If you fail to make payment for services rendered, we reserve the right to suspend or terminate access to your account, campaigns, and any associated deliverables until payment is received.
All prices are listed in Australian Dollars (AUD) and are inclusive or exclusive of GST as stated in your agreement.
Intellectual Property
All content on this website — including text, graphics, logos, videos, and software — is the property of OpenWide AI or its licensors and is protected under Australian copyright and trademark laws. You may not reproduce, distribute, or modify any materials from our website without our express written consent.
Content created by OpenWide AI on behalf of a client as part of a paid engagement remains the property of OpenWide AI until payment has been received in full, at which point ownership transfers to the client as outlined in the Client Service Agreement.
Third-Party Tools and Offshore Data
Our services are delivered using third-party software platforms including but not limited to AI tools, CRM systems, and advertising platforms. Some of these platforms are operated by companies based outside of Australia, meaning your data or your clients' data may be processed or stored offshore.
By engaging our services, you consent to this data handling. We take reasonable steps to ensure all third-party platforms we use maintain appropriate data security standards.
Disclaimer of Warranties
Our website and services are provided "as is" and "as available." We make no warranties, express or implied, regarding the operation of the website, accuracy of information, or suitability for a particular purpose.
Limitation of Liability
To the fullest extent permitted by Australian law, OpenWide AI and its affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of your use or inability to use our website or services.
Our total liability for any claim shall not exceed the amount you paid to us for the services in question during the three months preceding the claim.
Indemnification
You agree to indemnify and hold harmless OpenWide AI, its officers, employees, and partners from any claims, damages, or expenses (including legal fees) arising from your use of our website, violation of these Terms, or any content you instruct us to publish on your behalf.
Third-Party Links
Our website may contain links to external websites not operated by us. We are not responsible for the content or privacy practices of these third-party sites.
Termination
We may suspend or terminate your access to our website or services at any time, without notice, if we believe you have violated these Terms or engaged in fraudulent or misleading activity.
Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of South Australia, Australia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of South Australia.
Changes to These Terms
We may update or modify these Terms from time to time. Updates will be posted on this page with the "Last updated" date. Your continued use of our website signifies acceptance of the revised Terms.
Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
OpenWide AI
Email: hello@openwideai.com.au
Website: openwideai.com.au